The numbers don’t lie when it comes to customer loyalty

When it comes to growing your business, it follows that you must take your customer service seriously.

How you handle your customers and how you treat them when something goes wrong will determine your business success.

How many customers have you lost due to poor customer service?

Or, asked in another way - how many customers have returned (remained loyal) to you due to the way your customer service team dealt with a problem they had?

Research shows that customer loyalty delivers 3 powerful payoffs:

Increased re-purchase, increased spend and increased recommendations

All things as a business leader you spend your working life trying to achieve – right?

The key to the best customer service is to make your customers’ experience of resolving their problems effortless, like riding a bike downhill.

The numbers don’t lie, from 97,000 a customer response survey:

96% of customers who had to put a lot of effort into solving their own problem reported disloyalty and said they would not re-purchase

only 9% of customers who found it easy to resolve their problems reported disloyalty

‘low-effort’ businesses outperform others by 31%

In this world of instant social media notification, disloyalty for any business is a dangerous game to play. Do one thing wrong and the whole world knows about!

But in the same vein – do it right and you get re-purchases and positive word of mouth – big drivers of sales revenues and profits for your business.

Remember when you get it right, 91% of customers are likely to use you again.

Click here to learn that when you work hard to be a ‘low effort’ business the rewards for your business will be big.

Click Here to Leave a Comment Below

Leave a Reply:

'Much more than a firm of Accountants'

"I can say with confidence that Landmark Chartered Accountants deliver far more than any Accountancy Firm I have known. They are the advisers we need them to be, questioning on our goals and strategies to ensure we create business growth through efficiencies we wouldn't have known about. Thank you Landmark for being much much more than a firm of Accountants"

Charlie Ryan, CMR Recruitment Limited

Switch to us and never look back

Whether it’s business advice delivered at the right moment or a detailed phone call about tax, we’re always just one click away from giving you the support you need.

Give us a call

We’re always happy to discuss ways to improve your business.

Fill us in

We’ll get all the necessary information to get started.

Relax

Rest assured that we’ll have everything taken care of.

Contact us

01923 587 487
admin@lmca.co.uk


Leavesden Park
5 Hercules Way
Watford
Hertfordshire
WD25 7GS
United Kingdom

Legal information

Landmark Accountants Limited is registered in England & Wales. Company Registration Number: 09849249
VAT No: 233 1304 59

Follow us